Plan Ledger DOL Form 5500 · updated monthly

Customers Bank401(k)

CUSTOMERS BANK 401(K) PLAN · WEST READING, PA · plan year 2024

Reported admin expense ratio · 2024
0.20%

Peer grade: B · admin costs + employer contributions vs same-size plans · how grading works

Customers Bank reported $175,159 in plan administrative expenses for 2024: 0.20% of average plan assets, above the peer median. Employer contributions averaged $3,853 per active participant. This ratio covers administrative expenses reported on the plan's Schedule H only; fund-level expense ratios are not included in public structured data — see methodology.

Across the 2 years on file its reported administrative ratio fell from 0.21% to 0.20%. The plan sits in the $50M–$250M size bracket, benchmarked here against 10,352 comparable plans and shown alongside other finance & insurance employers. By assets it is the 489th-largest of 3,651 plans among Pennsylvania employers on file, and the 1,034th of 4,798 in finance & insurance. In 2024, employees put in $3.06 for every $1.00 the employer contributed; active participation has shrunk from 935 to 799 since 2022.

Plan summary
Net assets, end of year$96,089,641
Participants with balances991
Active participants799
Employer contributions$3,078,520
Employee contributions$9,410,710
Employer contribution per active participant$3,853
Average account balance$96,962
Benefits paid to participants$13,286,547
Plan auditUnmodified (clean) audit opinion
Plan history3
Yearassets · accounts · employer contribution
2024$96.1M · 991 accts · $3.1M emplr
2023$78.6M · 877 accts · $2.5M emplr
2022$79.8M · 1,253 accts · $3.2M emplr
Administrative expenses, itemized · 2024
Recordkeeping & contract admin$101,116
Investment management$74,043
Total administrative$175,159
The Customers Bank 401(k) match · 2024
Employer contribution per active participant$3,853
Median for plans this size$3,635
2024$3,853 per active participant
2023$3,598 per active participant
2022$3,371 per active participant

Customers Bank's 2024 employer contribution ran above the $3,635 median for plans its size. Filings report dollars actually contributed, not the match formula; the formula itself (for example, 50% of the first 6% of pay) lives in the plan's summary plan description from HR.

What these fees cost you

Annual cost at the plan's reported 2024 administrative ratio, against the median plan its size; fund expense ratios are extra. Compare any plan.

Service providers · 20243
FIDELITY INVESTMENTS INSTITUTIONAL · Loan processing$101,115
UBS FINANCIAL SERVICES INC · Investment advisory (plan)$60,686
STRATEGIC ADVISORS, INC. · Investment advisory (plan)$13,357

Compensation shown is direct payments from plan assets reported on Schedule C. Providers paid through fund revenue-sharing appear as indirect.

Administrative cost history3
2024$175,159 · 0.20%
2023$159,981 · 0.20%
2022$178,632 · 0.21%
Same employer
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Emoney Advisor, LLC PA$100.3M · 0.08%
Cnb Bank PA$96.9M · 0.04%
Hamilton Lane Advisors, LLC PA$94.9M · 0.15%
SHIFT4 Payments, LLC PA$94.9M · 0.03%

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Source: U.S. Department of Labor, Form 5500 series, EIN 232892229 · Verify on EFAST2 · Amounts are as reported by the plan sponsor for the plan year shown.